Monitoring Software - Tech Support

Employee Activity Monitor support center

If you need Tech Support or want to buy our software products, or need any other help about our software products, please feel free to contact us with any questions regarding our products.

Before submitting a support incident here, we encourage you to visit the FAQ page sections at first to see if your question has already been answered.

You also can send a mail to us directly.

Supports :support@monitoringsoftwares.com
Sales : sales@monitoringsoftwarer.com

Purchase related questions:

Q: What license size do I need to buy?
A: Employee Activity Monitor license size is based on the number of computers you are going to monitor, i.e. the number of computers where you install Agent in your organization. You will not be able to monitor more computers than the license size you purchase.

Q: What happens after I purchase Employee Activity Monitor?
A: After you pay you will instantly receive your registration code. Delivery is performed via email.

Q: Is there any hidden fees?
A: There is only one flat fee that you pay once and own the license for the product forever. There is no need to pay for subscription, tech support, etc.

Q: Do I get technical support with my purchase?
As a registered user you get high priority product life time free technical support via email. Please feel free to contact us with any questions regarding our products.

Q: How about the version upgrades?
We work on improving our software constantly. Product updates and fixes are available quite often. Registered users get all version upgrades for free during 1 year since purchase. We will email you upgrade information as soon as next version is released.

Popular Programs:

Employee Activity Monitor is one of the most successful applications. It is an application for real- time monitoring and managing remote network computers, such as take snapshots of the remote computers, record mail sent and received history,  record FTP download and upload history, view software using record in real time, manage files remotely, upload files from remote computers or download files to remote computers, manage corporation computer capital (hardware and software), record the alteration of hardware and software,  monitor and control web sites visiting (filtrate URL and keywords),  view all  running processes and kill any of them, view network protocol and port of running processes, customize process running rule, customize process network accessing  rule, view network flow,  customize  network accessing rule between temporarily computers and corporation computers, customize  network accessing rule between two departments, backup important file (files) to server computer .

Technical questions:

Q: Does your company read our computer activity logs? What about privacy?
A: No. All captured logs are saved in database file on your computer. "Employee Activity Monitor " won't send anything to us. Please refer to our privacy policy for additional details.

Q: Computer in the Remote Agents list shows up as Offline, but actually it is turned on
A: First make sure that you installed Agent on the remote computer. Then check if Employee Activity Monitor and Agent are not blocked by the firewalls.If send a command to the agent and it returns available data, please make sure if there are more than one Employee Activity Monitor Server in network or the Employee Activity Monitor Server IP address has been changed, if yes, click menu item Agent Manage -> Reset Server IP, a dialog will appears, enter local IP address and click 'OK' button.

Q: Anti-spyware or Antivirus software prevents me from installing Employee Activity Monitor, Agent. Or it disables my monitoring software
A: If you are knowingly installing Employee Activity Monitor, Employee Activity Monitor Agent software on and you own this computer or have owner's authorization, you may easily disable warnings in AntiSpyware. So monitored users will not be able to detect presence of monitoring software.

Q: How can I install Agent on the remote computer?
A: Here are the steps you need to make to install Agent remotely.It works only for Windows NT/2000/XP/2003 computers. Start Employee Activity Monitor, click to select an agent in agent list, click menu item Agent Manage -> Agent Manage -> Install Agent Remotely, Remote installation window will appear now. Enter user name and password of the selected remote computer, the user must be a member of administrators group of the remote computer, then click 'OK' button to setup agent to remote computer. Click Menu Item Agent Manage -> Agent Manage -> View Install Progress to check result of the installation.

Q: I tried to reinstall Employee Activity Monitor Agent, but I cannot do it because of sharing violation error messages.
A: It means that Employee Activity Monitor Agent is running now. Try to uninstall it first, restart computer and then run installation again.

Q: How to uninstall Agent from the remote computer?
A: In the full version you may uninstall Agent remotely. Click to select the computer in Agents list in Employee Activity Monitor. Then click menu item Agent Manage -> Uninstall Agent. Agent will be uninstalled from the selected remote computer silently.

Q: What network protocols does Employee Activity Monitor use?
A: It uses TCP/IP. Employee Activity Monitor Manage program uses IP port 4821(TCP). Employee Activity Monitor Service program uses IP port 4820(TCP), Agent program uses ports 4800(TCP) 4801(TCP) and 4802(TCP). They should be free to work properly. If you have firewall installed, you need to enable communications through these ports for Employee Activity Monitor.

Enterprise Solution